Emergency Housing Division Director

HomeFirst Services
September 22, 2022
Rohnert Park, California
Job Type


Position: Emergency Housing Division Director 

Location: Rohnert Park

Employment Type: Regular Full Time, Exempt

Compensation: 95,000 per year 


HomeFirst Services takes pride in its safety values, wellness of our team, and respect for everyone we serve. Due to this commitment, HomeFirst Services is mandating that all employees be vaccinated or render a religious or medical exemption effective September 13, 2021.

Position Summary:


The Director of Interim Housing, in partnership with the VP of Emergency Interim Housing, supports the planning, design, and implementation of services for individuals and families who are unhoused and seeking immediate temporary housing or shelter options. Service sites include the Labath Landing Interim Housing. Project, description below. As HomeFirst explores services expansion in the Rohnert Park area, new programming related to homeless services provisions may be added in the future. The Director of Interim Housing is accountable for performance toward housing outcome metrics addressing the length of time participants experience homelessness while in the program, recidivism, and the cumulative program exits into permanent housing, among others. This role is further responsible for modeling the values and principles of HomeFirst within the agency and broader community. The Director of Interim Housing will provide supervision and oversight to a team of management and direct service staff.


Emergency Interim Housing (EIH) HomeFirst will manage the first ever EIH project in Rohnert Park, offering on-site support services to the individuals residing at the EIH sites. Support Services onsite include access to 24/7 operations staff, case management, workshops, linkage to clinical services, and local resources with the goal of exiting participants to permanent housing. Additionally, HomeFirst will engage the surrounding community to become involved in the EIH programs.


HomeFirst is a culturally diverse company in a similarly diverse community, and the Director of Interim Housing desires to work with people from a variety of social and economic backgrounds. To that end, the Director of Interim Housing cultivates a connected and mutually supportive team.


  • Works with VP of Emergency Housing Division and the agency Executive Leadership Team to plan, deliver and monitor strategic plan goals and outcomes
  • With the VP of Emergency Housing Division and agency Quality Control Department, support the monitoring, analysis, and evaluation of program performance
  • Works with VP of Emergency Housing Division in visioning new program development, as well as developing operational plans for the program areas
  • Facilitate collaborative decision-making regarding program development and implementation
  • Works to expand and deepen the agency's external partnerships to ensure the highest level of service possible to those experiencing homelessness
  • Responsible for the implementation and monitoring of services contracts and deliverables identified within multiple contracts
  • Responsible for programmatic operations of shelter/interim housing services, including researching best practices and programmatic upgrades as necessary
  • Works in conjunction with the VP of Emergency Housing on the oversight of all budget items related to program areas assigned, as well as the development of a yearly budget
  • Responsible for maintaining best practices regarding compliance, contract reporting and data collection of assigned programs and contracts
  • Works in conjunction with the agency's Data and Evaluation team to generate regular data reports, as well as contract requirements
  • Recruit, evaluate, and train program managers and assists them in the development of their team and professional growth
  • Provides regular one-to-one supervision with team members as well as conducts team meetings
  • Assists with personnel recruitment for 24/7 operations. interviewing, hiring, and employee separation as needed
  • Shadow multiple Interim Housing Services shifts, including overnight shifts, to gain insight and identify areas for program improvement.
  • Ensures that all emergency shelter sites are safely staffed, run, and maintained
  • Attends community meetings as needed and represents HomeFirst in a professional manner
  • Ensures program areas assigned are aligned with local CoC efforts
  • Attends non-local meetings and conferences as required by grantors
  • Ensures the timeliness and accuracy of data entry as well as monitors data for quality and compliance
  • Builds and maintains positive working relationships with contract monitors, ie. City, County, Veterans Affairs and private funders
  • In conjunction with the VP, CPO and CFO coordinates all audit processes as required
  • In conjunction with the VP, CPO and CFO monitors all grants for compliance and accurate reporting, as well as timely correction of all compliance issues
  • Maintain awareness of emerging Emergency and Interim Services trends, including agency-wide, and nationally
  • Report out regularly to VP and Program Managers on the status of internal Emergency and Interim Services matters as well as policy changes
  • Coordinate effective departmental communications, ensuring clear and consistent messaging


Minimum Qualifications:

  • Bachelor’s degree in Social Services or related field (Bachelor's degree may be substituted by four years of management experience, in addition to the requirement below)
  • Minimum five years experience in social services or non-profit sector
  • Minimum 3 years of progressive management experience, overseeing staff and multiple programs
  • One year of experience working in emergency homeless services, management capacity
  • Lived experience with homelessness preferred
  • Experience developing relationships with community partners, including public and private  organizations and agencies
  • Fluent in Microsoft Office Suite
  • The Director of Interim Housing is committed to ending homelessness via the principles of Housing First and Harm Reduction.
  • They demonstrate this commitment through their proactive and creative approach to program interventions and services.
  • They recognize the time sensitivity required to support those in crisis to maintain or secure housing stability and exercise empathy toward those we serve.
  • They apply this same passion in their care and attention to the details, contract compliance, and pursuit of performance benchmarks.
  • The needs of 24/7 operations, program requirements, community partners, and participants may compete, and the Director of Interim Housing is skilled in mediating conflicting demands and de-escalation.
  • They are a professional representative of the agency and can communicate persuasively when needed to enhance partnership opportunities or resolve crises.
  • Ideal candidates are knowledgeable and sensitive to the needs of our unhoused populations.
  • Enjoy practicing a strength-based approach in fast-paced and rapidly changing environments. Are welcoming and accepting of all backgrounds and beliefs without judgment or bias.
  • Utilize highly developed communication skills, including demonstrated ability to effectively de-escalate and manage, including those who may be experiencing serious mental illness or may be intoxicated.



• Able to perform sedentary work;

• Able to lift up to 30 lbs. on occasion;

• Ability to use keyboard and read computer screens for extended periods;

• Able to stand/sit for extended periods, kneel, reach and bend related to the completion of duties;

Benefits of joining the HomeFirst team

• Professional growth opportunities within the organization

• 100% medical coverage for employees with an opportunity to add dependents at a shared cost

• 401k match up to 4%

• 11 observed Holidays

• Generous PTO, accrual begins with 120 hours annually and increases with tenure

• 4 hours of Community Engagement provided annually

• Access to our Emergency Assistance Program (EAP) services

• Pet Insurance options available


About HomeFirst Services:

Established in 1980, with 40+ years of experience, we are the premier Silicon Valley provider of homelessness services. We believe that everyone has the potential to get housed and stay housed. We relentlessly focus on eliminating barriers to housing and creating stability for everyone we serve.

HomeFirst Services serves more than 6,000 adults, veterans, families, and young adults each year at multiple locations from Gilroy to Menlo Park – all of Santa Clara County as well as southern San Mateo County.


Services include:

• Homelessness prevention

• Emergency and cold-weather shelters

• Comprehensive Veterans’ Services

• Rapid Rehousing programs

• Bridge Housing Communities

• Emergency Interim Housing

• Affordable permanent housing

• Permanent Supportive Housing

• Street-based outreach


HomeFirst Services is proud to be an Equal Opportunity and Affirmative Action employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other status protected by law. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local law. Additionally, HomeFirst Services participates in the E-Verify program, as required by law.

HomeFirst Services is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or accommodation due to a disability, please let your recruiter know.

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