Member Services Associate

Sonoma County Family YMCA
May 12, 2022
1111 College Avenue, Santa Rosa, California
Job Type


POSITION SUMMARY:  Under the direction of the Memberships Director and/or the Membership Coordinator, the Member Services Associate is responsible for delivering a high-value experience for our members, staff, volunteers and guests through membership & program sales, conducting tours, engaging with the goal of member and participant retention, and responding to member and guest needs in a timely manner.


  • Provides excellent service to members, guests and program participants in the branch and on the phone, contributing to member retention.
  • Builds relationships with members, guests and prospects; helps members connect with one another and to the Y.
  • Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
  • Processes all transactions with accuracy and attention to detail, ensuring end of the day deposit is correct.
  • Promotes membership through information sharing, motivational techniques, current promotions and special events.
  • Performs tours of the facility to prospective new members, using Listen First skills and Cause Driven Tour language.
  • Assists with a variety of clerical and administrative tasks as needed.


  • At least one-year customer service experience.
  • Strong computer skills; experience in membership based software a plus.
  • Excellent verbal skills; exhibiting an outgoing, friendly and welcoming personality.
  • Strong attention to detail, demonstrate accuracy and the ability to work independently.
  • Strong math skills and experience in cash handling.
  • Ability to multi-task and make sound judgements in a fast-paced environment.
  • Bilingual skills in Spanish desirable (.50 cent pay differential for Spanish bilingual)
  • Starting Oct 1, 2021, any new hires will be required to show proof of full vaccination prior to employment or if applicable, request a medical or religious exemption.


  • Flexible hours
  • Competitive pay
  • Free YMCA membership
  • Reduced program fees
  • Sick time
  • Employee Wellness Program
  • Staff Scholarship Fund
  • Employee Assistance Program
  • Training & career development
  • Employer paid CPR/First Aid
  • 10% contribution to Y Retirement Fund


Our mission and core values are brought to life by our culture.  In the Y, we strive to live our cause of strengthening communities with purpose and intentionally every day.  We are welcoming: we are open to all.  We are a place where you can belong and become.  We are genuine: we value you and embrace your individuality.  We are hopeful: we believe in you and your potential to become a catalyst in the world.  We are nurturing: we support you in your journey to develop your full potential.  We are determined: above all else, we are on a quest to make our community stronger beginning with you.

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